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Travel English: Confirmation of flight reservation
Dialogue
| Reservations clerk: | — Hello. Northwind Airways. May I help you? | |
| Mary Jones: | — Yes. I'd like to confirm my reservation. | |
| Reservations clerk: | — Certainly. What´s your name, flight number and date of departure, please? | |
| Mary Jones: | — My name's Mary Jones and I'm taking flight no. 644 bound for Houston on the 23rd. | |
| Reservations clerk: | — Just a moment... I'm sorry. May I have your name again, please? I'm afraid I can't find your name on the reservation list. | |
| Mary Jones: | — Really? My surname's Jones, that's J-O-N-E-S, first name Mary. | |
| Reservations clerk: | — I'm really sorry, Ms. Jones. I still can't find your name on the reservation list. | |
| Mary Jones: | — Well, in this case, can I have a new reservation? |
Role-play
| Reservations clerk: | — Hello. Northwind Airways. May I help you? | |
| You: | — ... | |
| Reservations clerk: | — Certainly. What´s your name, flight number and date of departure, please? | |
| You: | — ... | |
| Reservations clerk: | — Just a moment... I´m sorry. May I have your name again, please? I´m afraid I can´t find your name on the reservation list. | |
| You: | — ... | |
| Reservations clerk: | — I´m really sorry, Ms. Jones. I still can´t find your name on the reservation list. | |
| You: | — ... |
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