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Banking English: Cards and Cheques
Role-Play Exercise 1
| Bank Clerk: | — Bank of Scotland. May I help you? | |
| You: | — ... | |
| Bank Clerk: | — Could you tell me what the number of the card is? | |
| You: | — ... | |
| Bank Clerk: | — I´ll repeat that. 9346 8368 0464 8363. | |
| You: | — ... | |
| Bank Clerk: | — Fine. Now can you tell me the name exactly as it appears on the card? | |
| You: | — ... | |
| Bank Clerk: | — Thank you. Now, please tell me how you lost it. | |
| You: | — ... |
Role-Play Exercise 2
| Bank Clerk: | — Personal Accounts. Good afternoon. | |
| You: | — ... | |
| Bank Clerk: | — I see. May I have your account number, please? | |
| You: | — ... | |
| Bank Clerk: | — Right, nine seven one eight, six five two one. Is that right? | |
| You: | — ... | |
| Bank Clerk: | — What´s the cheque number? | |
| You: | — ... | |
| Bank Clerk: | — Oh four eight, seven eight four? | |
| You: | — ... | |
| Bank Clerk: | — Right. And what was the amount of the cheque, madam? | |
| You: | — ... | |
| Bank Clerk: | — And who was the cheque made out to? | |
| You: | — ... | |
| Bank Clerk: | — Sorry, could you spell that please? | |
| You: | — ... | |
| Bank Clerk: | — Thank you. I also need to know the date of the cheque. | |
| You: | — ... | |
| Bank Clerk: | — Fine, madam. We´ll put a stop on the payment. | |
| You: | — ... |
Role-Play Exercise 3
| Bank clerk: | — Good morning. May I help you, ma´am? | |
| You: | — ... | |
| Bank clerk: | — Certainly, ma´am. Could you please fill out this form? | |
| You: |
—
... (...) ... |
|
| Bank clerk: | — Thirty-four eighty-five, ma´am. |
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